Contact information

At BoldShineCo, we want customers to have a clear way to reach us whenever they need help with an order or have a question about our footwear collection. Whether you are checking a size, asking about a delivery, requesting a return, or seeking clarification about a policy, we welcome your inquiry.

5.1 Company Information

Legal Business Name

S K GAINESVILLE CORPORATION



Business Address

19697 Long Lake Ranch Blvd Lutz, FL 33558 United States


Customer Service Email

[email protected]

Copy email address

Contact Person

JACKIE WALKER BEARD

5.2 Products and Customer Support

BoldShineCo offers boys' sandals, flip-flops, and flat shoes for everyday wear and a range of casual occasions.

Customers may contact us about:

  • Product details, materials, and available sizes.

  • Questions about footwear styles and fit.

  • Order confirmations and payment concerns.

  • Shipping fees, delivery estimates, and tracking.

  • Returns, refunds, and exchanges.

  • Damaged, defective, or incorrectly supplied items.

  • Privacy questions and website policies.

  • General business inquiries.

5.3 How to Submit an Inquiry

For faster assistance, please include your order number when contacting us about an existing purchase.

If your inquiry concerns a damaged or incorrect product, describe the issue and include clear photographs where appropriate. Please do not send full payment card numbers, passwords, or other sensitive authentication information through ordinary email.

Useful email subject lines include “Order Status,” “Shipping Inquiry,” “Return Request,” and “Product Question.”

5.4 Response Time

We aim to respond to customer inquiries within 1–3 business days. This is a service goal, not a guaranteed response deadline. More complex cases, high inquiry volumes, and investigations involving third-party carriers may require additional time.

If you need to make a time-sensitive change to an order, please contact us as early as possible.

5.5 Return Address

Our stated return address is:

S K GAINESVILLE CORPORATION 19697 Long Lake Ranch Blvd Lutz, FL 33558 United States

Please contact customer service before sending a return package. We will confirm the applicable return instructions to help ensure the package is directed and processed correctly.

5.6 Our Customer Service Commitment

We aim to handle customer communications professionally, explain our policies clearly, and review concerns fairly.

For all inquiries, please contact [email protected].