Refund policy

At BoldShineCo, we believe that children's footwear should combine comfort, practicality, and a style that makes every outing more enjoyable. From casual sandals for warm afternoons to easy-to-wear flip-flops and classic flat shoes for everyday activities, we want every family to feel confident when shopping with us.

We understand that choosing footwear online can sometimes be challenging. A size may not fit as expected, a style may look different in person, or an item may arrive with an unexpected problem. This Return and Refund Policy explains how to request a return, what conditions apply, and how we handle refunds, exchanges, and damaged or incorrect orders.

This policy applies to purchases made through https://www.boldshineco.shop/.

1.1 Return Period

Customers may request a return within 30 calendar days of delivery.

Please contact our customer service team within this period and provide your order information and reason for returning the product. We will review your request and, if approved, explain how to proceed.

The 30-day period is our standard voluntary return window. It does not eliminate any rights or remedies that may apply under applicable law.

1.2 Eligibility for Returns

To qualify for a standard return, footwear should meet the following conditions:

  • The shoes or sandals must be unworn and unused outdoors.

  • The footwear must be in its original condition, without stains, scuffs, odors, or visible wear.

  • Original packaging, product labels, and included accessories should be returned where available.

  • The customer must provide an order number or other reasonable proof of purchase.

  • The return request must be submitted within the stated return period.

Customers are encouraged to try on footwear indoors on a clean surface to check the fit before deciding whether to keep it. Shoes showing outdoor wear, dirt, damaged soles, or other signs of use may not qualify for a standard change-of-mind return.

1.3 Items That May Not Qualify for Standard Returns

A return may be declined if the item:

  • Has been worn outdoors or used for regular activities.

  • Has significant scuffs, dirt, stains, or damage caused after delivery.

  • Is missing essential components or included accessories.

  • Has been altered, repaired, or intentionally damaged.

  • Is returned outside the applicable return window without an applicable exception.

These conditions do not prevent customers from contacting us about footwear that arrived defective, damaged, or materially different from its product description. Such claims will be reviewed separately.

1.4 How to Request a Return

To begin the process, please email [email protected] with the subject line “Return Request.”

Include the following details:

  1. Your full name and order number.

  2. The product name and size.

  3. The reason for the return.

  4. A brief description of the issue.

  5. Photographs, if the product arrived damaged, defective, or incorrect.

Our team will review the information and provide return instructions when the request is approved. Please do not mail an item back before receiving instructions, as this may cause processing delays or misdirect the package.

1.5 Return Shipping Costs

For standard returns due to size preference, style preference, or another change-of-mind reason, the customer is generally responsible for return shipping costs.

If the return results from our fulfillment error, an incorrect item, or a confirmed defect, we will review the circumstances and arrange an appropriate remedy. Where the issue is attributable to us, reasonable return shipping costs will be covered or an alternative arrangement will be provided, as applicable.

We recommend using a shipping service that provides tracking and retaining your shipping receipt until the return is resolved.

1.6 Refund Procedure

Once an authorized return arrives, we will inspect the item and determine whether it satisfies the applicable return conditions.

If the refund is approved:

  • The refund will generally be issued to the original payment method.

  • We aim to initiate the refund within 5–10 business days after approval.

  • Banks, card issuers, and payment providers may require additional time to post the funds.

  • We will notify you if additional information is reasonably required to resolve your request.

If an approved refund has not appeared after a reasonable processing period, contact us with your order number so we can help investigate.

1.7 Original Shipping Charges

Orders totaling $10.00 or more qualify for free shipping under our standard shipping arrangement. Orders below $10.00 incur a $5.99 shipping charge, as disclosed at checkout.

For ordinary change-of-mind returns, original shipping charges may be non-refundable where permitted by law. When a return results from our error or a defective product, the applicable refund will be determined according to the circumstances and relevant legal requirements.

1.8 Damaged, Defective, or Incorrect Footwear

We want customers to receive the product they ordered in acceptable condition. If your sandals, flip-flops, or flat shoes arrive damaged, defective, or different from the item purchased, please contact us as soon as reasonably possible, preferably within 7 days of delivery.

Please provide your order number, a description of the issue, and photographs where appropriate.

Depending on the circumstances, product availability, and applicable law, we may offer:

  • A replacement product.

  • A refund.

  • Store credit, where appropriate and accepted.

  • Another reasonable resolution.

Please keep the item and its packaging until we have reviewed your report, unless retaining the product would create a safety concern.

1.9 Exchanges and Size Changes

If you need a different size or would prefer another available style, contact our customer service team before sending the original product back.

Exchanges depend on inventory and product eligibility. We may ask you to return the original item and place a new order for the replacement. If the original item is defective or incorrect, we will explain the available options.

1.10 Order Cancellations

If you need to cancel an order, please contact us as soon as possible after checkout.

We will make reasonable efforts to stop orders that have not entered fulfillment. However, cancellation cannot be guaranteed once an order has been packed or dispatched. If the package has already shipped, the standard return procedure may apply.

1.11 Florida Consumer Protection

BoldShineCo intends to communicate its return and refund conditions clearly and administer them consistently. Florida's retail refund-policy law, including Florida Statutes § 501.142, addresses disclosure of refund policies and related retail practices.

Nothing in this policy is intended to waive non-waivable rights under applicable Florida or federal law.

1.12 Return and Refund Contact

BoldShineCo Customer Support S K GAINESVILLE CORPORATION 19697 Long Lake Ranch Blvd Lutz, FL 33558 United States Email: [email protected]

We appreciate your trust and will make reasonable efforts to handle every return request fairly and professionally.